Refund Policy
Effective Date: May 29, 2025
Company Name: AL AYWAN GENERAL TRADING CO LLC
Website: https://alaywanco.com
Return Eligibility
Returns are only accepted if:
The product is defective or damaged upon delivery.
You contact us within 7 days of receiving the product.
The item is unused and in its original packaging.
Custom orders and special spare part requests are non-returnable.
Return Process
To initiate a return:
Email us at info@alaywanco.com with your order number and reason for return.
Our team will review the request and respond with return instructions.
Return shipping costs are the buyer’s responsibility unless the product is defective.
Refund Policy
Approved refunds will be processed within 7–10 business days after we receive the returned item.
Refunds will be made to the original payment method or as store credit, as applicable.
Shipping charges are non-refundable.
Damaged or Incorrect Items
If you receive a damaged, faulty, or incorrect item, please notify us within 48 hours of delivery. We will arrange for a replacement or refund as needed.
Contact Us
You have the right to:
Access the personal data we hold about you.
Request corrections or updates to your information.
Withdraw consent or request deletion of your data.
To make a request, please contact us at:
📧 Email: info@alaywanco.com
📞 Phone: +971 (55-3695279)
📍 Address: Sharjah, United Arab Emirates